TenThousandVisions.com

FAQ

Have a question? We have answers! Below are some answers to common questions we’ve received.

Burning question still not answered? Drop us a line HERE.


Shipping & Returns

My tracking number says the package arrived but I never got it.

Sorry to hear that. Mail theft is an unfortunate occurrence (due in no small part to the break down of social safety nets and rise in poverty) but once the item has been delivered it is out of our hands.

How long will it take to receive my order?

Please allow 4 - 6 weeks for your order. Almost every item in our shop is made on demand. Canvas prints are sent from the printer to us. We sign and number them and send them onwards. Clothing is made on a per item basis. We appreciate your patience!

My order still says pending even though I submitted it a week ago!

Patience, grasshopper. Please allow 4 - 6 weeks for your order. Almost every item in our shop is made on demand. Canvas prints are sent from the printer to us. We sign and number them and send them onwards. Clothing is made on a per item basis. We appreciate your patience!

What is your return policy?

We do not accept any returns. Since every item is made to order, your order is made specifically for you.

I ordered the wrong size, can I change my order?

Contact us HERE. If we can change the order we will. However, since every item is printed/manufactured on demand, if the item is already in production, we can't make any changes to your order.

What do I do if my order has been shipped?

You can track your order at USPS.com using the tracking number you receive with the confirmation of your shipment.

Help! I never received my order!

We're so sorry about that! Please contact us and we'll do our best to remedy it.

Are there import taxes/duties on international shipments?

There may be. Import taxes do exist and are the responsibility of the recipient.

What shipping carrier to do you use?

Everything is shipped via USPS. A tracking number is provided with each order. If you would prefer to use a different carrier, please contact us and we'll do our best to accommodate you.

This tube looks like it's been used before.

It probably was! There's only so many trees and only so much fossil fuels to turn them into tubes. We'd prefer to just reuse tubes and other materials where we can to cut down on waste. Thanks for being a part of that.

Clothing Questions

Do you have a size chart?

Yes. It can be found HERE.

Print Questions

Can you sign my satin print?

Satin prints are shipped directly from the printer and cannot be signed. But, hey, maybe we'll be in the same place one day and you can bring it and get it signed.

Can you make a custom size print?

Possibly. Send an email HERE with your preferred dimensions and we'll see if it's possible.

Can you stretch the print for me before you ship it?

Unfortunately we cannot. All prints are sent unstretched in tubes. Stretched art is very cumbersome to ship and it's safer to send it like this.

Can you sign my canvas print?

Of course! All canvas prints are signed and numbered.

You don't have prints of a certain painting, can you make me one?

Possibly. Send an email HERE and let us know which image you like.

Original Art Questions

Is this work done digitally?

Every painting and every mural is hand made with paint and brushes.

Can you frame a painting for me before you send it?

We work with talented framers who can frame your original art.

General Questions

Where are you located? Can I come visit your studio?

We are located in Northern California. Unfortunately, we are not open for visitors.

Can I study art with you?

Time permitting, we offer a mentorship program to artists. More info can be found HERE.

Can you paint a mural for me?

Maybe! Drop us a line using the contact form.

I'd like to commission a painting. What do I do?

Send an email HERE. Share a little of what you have in mind and, if you'd like specifically ask for Michael or Violet, please let us know.